Frequently asked questions

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Please reach us at info@quickcargo.com.au if you cannot find an answer to your question.

What services does Quick Cargo offer?

At Quick Cargo, we specialise in providing same-day courier and freight transport services. We offer a range of services, including same-day courier, express freight transport, taxi truck services, and more. Whether you need to move bulky items, pallets, or heavy freight, we have the right solution for you.

How do I request a quote?

Requesting a quote is easy! Simply click Get qoute at the of the page and complete the form. Our team will promptly provide you with a competitive quote based on your specific needs.

What areas does Quick Cargo serve?

We primarily serve the Sydney, Australia area with same-day pick-up and delivery services. Additionally, we offer next-day deliveries to regional areas of New South Wales. We also provide truck load interstate freight solutions to Melbourne, Brisbane, and other major cities.

How do I book my own delivery?

We'll set up a personalised account for you, granting you the ability to schedule your deliveries and monitor your projects. To initiate the process, please reach out to us through our online contact form or by sending an email to info@quickcargo.com.au.

What is a consignment note?

A consignment or con note is the label that needs to be attached to your item/s before pickup. The consignment note has all the relevant details and also a barcode which is used for our tracking system. Once you make a booking with us, you will receive an email which contains a PDF file. All the relevant information is contained within. Please read the pages carefully as the information is very important. You will need to stick the consignment note to the item/s as instructed. Failure to apply the consignment note may result in a Futile pickup charge.

Can I change or cancel my booking?

If your scheduled pickup hasn't happened yet, you can cancel it as long as you provide enough notice. However, please be aware that if you request a cancellation without giving us sufficient notice, there might be a charge.

Once your booking is confirmed and our team is on the way, we can't make any changes. If there are any mistakes or differences from what you initially booked, it could result in extra charges.

What if my item is over 25kg?

Thats no problem as Quick Cargo specialise in heavy freight. Your items will need to be packaged on a pallet/skid or crate, and you will need to provide lifting assistance such as a forklift at the sending and receiving locations. If a forklift is not available, you will need to select the Tail lift option when booking.

What if I dont know the correct weight and dimensions?

To get a precise shipping quote, it's important to provide the exact measurements and weight of your packaged freight. If it's on a pallet, make sure to include the pallet's dimensions as part of the packaging. Avoid making rough estimates, as inaccurate measurements could lead to extra charges.

What types of vehicles does Quick Cargo have in its fleet?

Our fleet consists of versatile vehicles, including 4-tonne trucks, 6-tonne trucks, 8-tonne trucks, 12-tonne trucks and semi-trailers. These trucks are equipped to handle various types of cargo, from standard pallets to bulky or heavy items.

How does Quick Cargo ensure the safety of my freight during transport?

We take the safety of your cargo seriously. Our drivers are experienced professionals who are trained to handle and secure your freight properly. Additionally, our fleet includes trucks with features such as tail lifts and hydraulic tailgates to ensure safe loading and unloading.

Can I track my shipment with Quick Cargo?

Yes, you can! We provide real-time tracking and monitoring for all our shipments. Once your freight is on the move, you can easily track its progress using our tracking system, giving you peace of mind and transparency throughout the delivery process. Talk to us today and we'll set you up with your own log in.

Do I need an account to use your service?

Yes, having an account is necessary. It helps us tailor our services to suit your business needs. Feel free to reach out to us today to begin the process.

What is the cut-off time for booking same-day services?

For our standard same-day service, the cut-off time for booking is 12:00 pm.

Is Quick Cargo suitable for small businesses and individuals, or do you primarily serve larger clients?

Quick Cargo is committed to serving businesses of all sizes. While we can handle large volumes of freight, we are equally dedicated to providing our services to small and medium-sized businesses, as well as individuals. No job is too big or too small for us.

Is Quick Cargo suitable for small businesses and individuals, or do you primarily serve larger clients?

Do you offer specialised logistics solutions for unique needs?

Absolutely! We understand that every business has unique logistics requirements. Quick Cargo provides customised logistics solutions to meet your specific needs, ensuring that your freight transport is tailored to your business goals.

How can I get in touch with Quick Cargo for further inquiries or assistance?

You can reach us through various channels:

Email: info@quickcargo.com.au
Visit our Contact page on our website to fill out our online inquiry form.
For urgent inquiries, we also offer a chat option on our website during business hours.

Our friendly team is here to assist you with any questions, requests, or logistics needs you may have. Contact us today, and let's simplify your freight transport experience with Quick Cargo.

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